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Frequently asked questions

Please notice that after log in another person will be able to sign in without password on public computer. You can read our FAQ for details.

In case if you check the option that it is your private computer, then all subsequent logins to the site will be without authorization till the moment you logout from the site. If it is not your computer don’t use this option.

All players must be over 18 to be able to open an account and play.

Trading Name:RR Investments N.V. (license 8048/JAZ2015-046)Address: c/o CMS Trust N.V. Wilhelminalaan 13 Willemstad Curacao Email: [email protected] Website: This product is authorized by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision provided by Antillephone N.V. Curaçao Gaming Licensing information or comments please contact: [email protected]

YES, it is safe to play at ZEN Betting. Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is currently used by all major financial institutions. We also have a 24h security department working for your safety as well as 24h online support

Absolutely. All credit/debit card details are stored on secure servers protected by the latest firewall systems. If you don’t feel safe using your credit/ debit card, you still have a great choice of other banking methods accepted by ZEN Betting.

All you have to do please launch ZEN Betting, log in and enter a few details in “SIGN In/Register” section and your registration is complete. You will then receive a confirmation email with your unique account details and You can use Google auth system.

Simply contact our customer support 24 hours a day, 7 days a week. You may contact support - create a ticket  and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. 

ZEN Betting offers: VISA; MasterCard, American Express, UKash, NETeller, Skrill, Sofort, SEPA, PerfectMoney, OKPay ,XMLGold, BitCoin, LiteCoin, WebMoney, ........

If you wish to make a deposit, logi n to your acocunt and click on the 'Payment methods' button. Pick the one you preffer and click “refill”. Then follow the instructions by the payment provider.

The minimum deposit amount is 5 EUR or other currency equivalent.
The maximum deposit is EUR 100,000 in one transaction. If you wish to deposit more than this, you will need to contact ZEN Betting customer service.

Yes, ZEN Betting allows you to have more than one deposit and withdrawal option. But for fraud prevention purposes, ZEN Betting will not accept a deposit by card and request for a withdrawal to a different method such as eWallets and other methods.

To withdraw your winnings, go to the 'My account' section and click “Withdrawl”. The withdrawal methods we currently offer are: Bank Transfer, Visa, MasterCard, Neteller, Skrill , Sepa ,Bitcoin, Litecoin,Etherreum, WebMoney

You may withdraw any bonus you receive at ZEN Betting only if you have met the wagering terms and conditions of your specified bonus.

You can withdrawl at least $20000 a week, which depends on your account status and payment method.

ZEN Betting prides itself on providing prompt payouts. Withdrawal times may vary due to processor availability. Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 10 business days of the request being made, plus the delivery time.

If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support at

All promotions are automaticly added to your account immediately afrer you have qualified, received or required it.

Most often, accepting a bonus requires the meeting of wagering requirements, also referred as play-through requirements before you can withdraw your winnings. Wagering means every single bet you place on a game, no matter if you're wining or losing. This simply means that you have to keep betting until you have bet a certain amount of money for your bonus to clear. 

ZenBetting wagering requirements are 45 times the amount of bonus. For example, if you have received a bonus of EUR100 you need to wager EUR100 a total of 45 times. Blackjack and Roulette didn’t include in wagering. 

Withdrawals to Visa are available worldwide, except the following countries:

-  USA

-  South Korea

-  Singapore

-  Bangladesh

-  British Indian Ocean Territory

-  Cambodia

-  Macau, China

-  Nepal

-  New Zealand

-  Pakistan

-  Philippines

-  Sri Lanka

-  Thailand

-  Vietnam

Withdrawals to MasterCard are available ONLY to the following countries:

-  Andorra

-  Austria

-  Belgium

-  Cyprus

-  Czech Republic

-  Denmark

-  Estonia

-  France

-  Germany

-  Gibraltar

-  Greece

-  Hungary

-  Iceland

-  Ireland

-  Italy

-  Latvia

-  Luxembourg

-  Malta

-  Monaco

-  Netherlands

-  Norway

-  San Marino

-  Slovakia

-  Slovenia

-  Spain

-  Sweden

-  Switzerland

-  Turkey

-  United Kingdom

Withdrawl fees and fee amounts are shown in Terms and conditions. 

In some situations to avoid money loundry or avoid using ZenBetting as an exchange vallet by clients, fees are set higher. 

You have to bet at least 70% of your deposit to withdrawl without anti exchange fee.

Good luck!

ZenBetting support team